No matter how simple or how complex your setup, if you have network issues or it is not running optimally, then the work of you and your office will suffer. Here are how we approach things to make your network bulletproof.
We have high capacity access points for training rooms due to the higher concentration of agents and guests.
We implement a private wireless network that is secure for trusted devices and also offer a second public wireless that you can give access to guests as a hotspot.
We monitor the wireless connections remotely, can modify or reboot the wireless access points, and can resolve many issues without ever needing to come onsite. What that means is there is little need for interaction with you and the equipment and downtime is minimized.
Having a server in place allows us to supply a robust network of shared resources.
Printers and network folders are shared and access granted on a per user level.
The networked folders are backed up daily, and even if an agent's personal computer crashes, the data stored on their network folder will not be lost.
We have developed an application to automate access to both PCs and MACs for any agent.
How much time do you spend dealing with agent billing?
We use print tracking software external from the copier so you don't have to work in a clunky interface with limited functionality.
You can print out a simplified report showing gross tallies of everything printed and copied, per user, on any date range.
You can also print a detailed view of precisely what was printed, by whom, at what time, and on which printer.
You can also go back months to easily pull the data again.
The Real Estate business is becoming more and more mobile. New technologies are lending themselves to be more mobile as well.
In offices with compatible copiers, we can provide the ability for agents to print from their iPhones or iPads and still have their print jobs tracked in the monthly report.
How are you protecting your network from ex-agents and users?
We add a layer of network security so that when you delete a user, you can rest assured that even if they have the wireless password they cannot access the network. We use MAC address filtering and server security to block unwanted users from the network.
Public use computers are great until they aren't.
Upon a reboot, our public computers are wiped clean. This creates an easy solution for viruses or lost connectivity issues; simply reboot the computer and any newly noticed issues will be wiped clean. No more popups about random programs some user installed and not knowing what it’s about.
Offsite backup of your important MCA files ensures that the office can survive even if something happens to your physical location.
Reppert Factor regularly tests your backups so we can get you moving again when disaster strikes.
A couple of hours of downtime could be fatal to your business, any problem with a server requires immediate attention.
To ensure that your server helps your business run as smoothly and efficiently as possible we perform weekly, bi-weekly, monthly and quarterly checks.
Audiovisual or AV has become a large industry for a reason. The difference between getting new clients or having them go elsewhere is all based off first impressions. With a stellar Audiovisual setup, not only will it set a great atmosphere but also give the image of a more modernized businesses. Listed below is what we support in terms of AV.
Training Room Equipment
First impressions matter a lot. Whether it’s new hires going through orientation, or a training being given out to new or existing employees, your AV setup can be the difference in retaining your audience’s attention. Here at ReppertFactor, we can assist with your training room AV needs. Setting up microphones, TVs, projectors, HDMI cabling and wireless video, we do it all.
During normal business hours (8am to 5pm CST) we will support any client who calls our support hotline. A technician will work with you remotely or schedule a time to come to the site to service the computer if necessary.
Issues with computers come up and when a problem occurs, people want a quick fix. Once permission is granted, we can use software that allows a ReppertFactor team member to remotely control your computer and correct your problems over the internet.
The Help Ticket System is a centralized web-based program that allows you easy access from any internet ready device to resolve your problems. Any user of the help ticket system can simply log in, post a question or inquiry and be guaranteed a response within the allotted time frame.
The agents can use our support portal for any IT issue, whether for personal or professional use. We can offer solutions or help with malware, connectivity issues, printing, and disaster recovery, or offer recommendations on IT related purchases.
Office admins, such as the MCA, DoFI, or Team Leader have a more robust access to the system that allows them to view any tickets entered by their office to track issues entered by the agents. They are also able to add new agents into the system from this interface; giving them instant access to the network resources and common use PCs.